We are a small friendly teaching practice in Thornton Heath. The doctors and staff at Mersham Medical Centre are proud to offer the highest standard of patient-centered healthcare. Our purpose is to provide high quality healthcare to people registered with the practice and to seek to continuously improve the general wellbeing of the overall practice population. We aim to achieve this by developing and maintaining a happy, sound and effective practice which responds to people’s needs. Provide a service which puts patient self-empowerment and welfare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

We aim to:

• Provide a service which puts patient self-empowerment and welfare at the heart of all we do
• Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients
• Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
• Nurture a culture which is innovative, forward looking and adaptable
• Take into account the evidence provided by scientific and medical research in our treatment

Values

Caring for wellbeing in body, mind, spirit and relationships

• Conveying compassion in word and action
• Assessing and responding to needs
• Providing an appropriate range of services
• Maintaining a health promoting environment

Respecting all

• Showing courtesy
• Seeking to understand
• Treating all fairly
• Valuing each person as a unique individual
• Being especially supportive to the vulnerable

Working as a team

• Relating well within the team
• Valuing the contribution of each team member
• Building a mutually supportive environment
• Co-operating with other teams
• Encouraging responsible involvement by our patients

Integrity

• Speaking and acting truthfully
• Being accountable for our actions

Learning and improving

• Adapting to change
• Building on achievements
• Developing our services