The practice offers routine appointments, urgent (on the day) appointments and telephone consultations.
Routine pre-bookable appointments are usually available from the next day onwards and can be booked during opening hours by contacting the surgery. We also offer an online booking service for routine appointments.
We operate a book-on-the-day appointment system for booking urgent appointments with the Doctor. Patients should ring at 8am if they wish to be seen as an emergency on the day. If they are not happy with the appointment option given by the receptionists then they are placed on the telephone list for the GP to call back to assess their needs.
The telephone lines are understandably busy at this time and we use all two lines into the practice, answering calls as fast as we possibly can. If there is a genuine reason why telephone calls cannot be made by a patient at that time, we will allow advance booking for that patient. This system greatly reduces the number of appointments wasted when patients do not attend and therefore gives the practice many more appointments for patients who need to be seen.
The telephone number for booking appointments is 020 8653 1869 Option 1. We always do our best to accommodate patient wishes and if a patient needs to be seen urgently, we will always see them on that day or offer them a telephone consultation.
Doctor surgeries run Monday to Friday from 8.00am until around midday and from 4.00pm until 6.00pm.
Telephone consultations are also available every day for patients who need to discuss issues that do not warrant a face to face appointment.
Routine appointments are available to book with Nurses.
If necessary, an Advocate and/or Translator can be booked in advance.
The length of routine booked appointments with the doctors in the practice is 10 minutes. If more than one member of your family wishes to be seen, please make a separate appointment for each of them.
Children under 16 should usually be accompanied by an adult.
The practice provides support and encourages patients to achieve healthier lifestyles. Patients can book an appointment with the Practice Nurse for the relevant information and advice. An extensive range of patient information leaflets can be accessed on The Patient UK website.
Keep your appointment
If you have made an appointment to see any member of the health care team and you no longer require it, please let us know as soon as possible so that we can offer it to the next patient.
Monday to Friday: 8.30am – 12.30pm & 4.00pm – 6.30pm
Late evenings Monday 6.30pm to 8.15pm for pre-booked appointments.
Appointments can be pre-booked in advance and on the day. Children under 16 should usually be accompanied by an adult.
Telephone consultations are available from 8.30am to 2.00pm Monday – Friday.
If the Doctors are not available please leave your name, address, contact number and brief details about the problem. The doctor will call you back.